:root{--pb-navy: #044474;--pb-white: #ffffff;--pb-blue: #1ca4cc;--pb-green: #a2dc2e;--pb-green-wash: #f3f9e6;--pb-blue-wash: #f4f6f7;--pb-ink: #151d28;--pb-light-blue: #d6f7ff}*{box-sizing:border-box}body{margin:0;background:#f5f7fb;color:var(--pb-navy);font:15px/1.55 system-ui,sans-serif}button,input,textarea{font:inherit}button{cursor:pointer;border:1px solid #cad6dd;background:#fff;color:var(--pb-navy);border-radius:8px;padding:10px 14px;text-align:left}button:hover{background:#f1f4f9}button:disabled{opacity:.55;cursor:not-allowed}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible{outline:3px solid var(--pb-navy);outline-offset:3px}.app{display:flex;min-height:100vh}aside{width:240px;flex-shrink:0;background:var(--pb-navy);color:#fff;padding:32px 20px;display:flex;flex-direction:column}.brand{font-size:25px;font-weight:700;color:#fff;text-decoration:none}.brand span{font-size:12px;padding:5px;background:var(--pb-green);border-radius:5px;margin-left:8px}.eyebrow{font-size:11px;letter-spacing:1.6px;font-weight:700}aside .eyebrow{color:#a8c4d2}nav{display:grid;gap:8px;margin-top:30px}nav button{background:transparent;color:#dbe8ee;border:0}nav button:hover,nav button[aria-current]{background:#2b4c77;color:#fff}.sidebar-note{margin-top:auto;padding-top:80px;color:#dbe8ee}.sidebar-note small{color:#a8c4d2}main{max-width:1400px;padding:26px 42px 100px;width:100%;min-width:0}.preview{font-size:12px;background:var(--pb-blue-wash);padding:9px 14px;border-radius:6px;color:var(--pb-navy)}header{display:flex;align-items:center;justify-content:space-between;gap:24px;margin:28px 0}h1{font-size:32px;margin:0}h2{font-size:23px;margin:0 0 12px}h3{font-size:17px}p{margin:8px 0 18px}section{background:#fff;border:1px solid #dde6eb;border-radius:12px;padding:24px;margin-bottom:20px}label{display:block;font-size:13px;font-weight:600;margin-bottom:15px}input,textarea{display:block;border:1px solid #bdcdd7;border-radius:7px;padding:11px;width:100%;margin-top:7px;color:var(--pb-navy);background:#fff}.search{min-width:260px}.hero{display:flex;justify-content:space-between;gap:24px;background:var(--pb-blue-wash);border-color:#bcd9eb;padding:32px}.hero h2{font-size:29px}.primary{background:var(--pb-navy);color:#fff;border-color:var(--pb-navy)}.primary:hover{background:#122b4e}.schedule{display:flex;flex-direction:column;justify-content:center;min-width:230px}.schedule strong{font-size:42px}.schedule span{font-size:12px}.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}.metrics section{display:flex;flex-direction:column;padding:20px}.metrics strong{font-size:30px}.metrics small,.muted{color:#5e7381;font-size:13px}.shortcuts,.fields,.comparison{display:grid;grid-template-columns:1fr 1fr;gap:16px}.shortcuts button{display:flex;justify-content:space-between;padding:20px}.shortcuts{margin-bottom:24px}.comparison>div{padding:20px;background:#f5f8fa;border-radius:8px}.workstream{display:flex;flex-direction:column;background:#f5f7fb;padding:20px}.workstream span{font-size:12px;color:#5e7381}.empty{padding:40px 15px;text-align:center;background:#f5f8fa;border-radius:8px}.result{display:flex;flex-direction:column;width:100%;margin-bottom:8px}.result span{font-size:13px}.jarvis-toggle{position:fixed;bottom:24px;right:24px;border:0;background:var(--pb-navy);color:#fff;box-shadow:0 4px 20px #04447433}.jarvis{position:fixed;bottom:82px;right:24px;width:320px;max-width:calc(100vw - 32px);box-shadow:0 8px 40px #04447422;max-height:75vh;overflow:auto}.jarvis button{display:block;width:100%;margin:8px 0}.jarvis small{display:block;color:#5e7381}@media (max-width: 950px){aside{width:190px}main{padding:20px}.metrics{grid-template-columns:1fr 1fr}header,.hero{flex-direction:column;align-items:stretch}}@media (max-width: 600px){.app{display:block}aside{width:100%;padding:16px}aside .eyebrow,.sidebar-note{display:none}nav{display:flex;overflow:auto;margin-top:12px}nav button{white-space:nowrap}main{padding:16px 16px 90px}.shortcuts,.fields,.comparison{grid-template-columns:1fr}.search{min-width:0}.hero{padding:22px}h1{font-size:27px}}.report-filters{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:16px;margin:12px 0}.report-filters label{display:grid;gap:6px}table{border-collapse:collapse;width:100%;font-size:14px}th,td{text-align:left;padding:12px;border-bottom:1px solid #dce5ea}thead{background:#f3f7f9}.coverage-filters{border:1px solid #dce5ea;border-radius:12px;padding:16px}.report-filters select{min-height:44px;width:100%;padding:10px;border:1px solid #bccfd9;border-radius:8px;background:#fff;color:inherit;font:inherit}.coaching-point{border-top:1px solid #dce5ea;margin-top:24px;padding-top:16px}.coaching-point blockquote{margin:12px 0;padding:12px 16px;border-left:3px solid var(--pb-navy);background:#f1f4f9}.coaching-point h4{margin-top:0}.issue-filter{display:flex;align-items:center;gap:8px;margin:16px 0}.issue-filter input{width:auto;margin:0}.structured-feedback fieldset{border:1px solid #dce5ea;border-radius:12px;padding:16px;margin:16px 0;min-width:0}.structured-feedback label{display:grid;gap:6px;margin:12px 0}.structured-feedback select{width:100%;min-width:0;min-height:44px;padding:10px;border:1px solid #bccfd9;border-radius:8px;background:#fff;color:inherit;font:inherit}.structured-feedback p{overflow-wrap:anywhere}.call-demo{margin-top:20px}.demo-stages li{margin:14px 0;line-height:1.6}.call-demo .metrics section{padding:16px}.call-demo table{min-width:680px}.call-demo summary{cursor:pointer;font-weight:600}.call-demo details{min-width:150px}.call-demo .comparison{margin-top:12px}.analytics{margin-top:24px}.analytics h2{font-size:26px;line-height:1.25}.analytics-title{margin:24px 0}.analytics-source{display:flex;align-items:center;flex-wrap:wrap;gap:8px 20px;background:var(--pb-blue-wash);border:1px solid #bcd9eb;padding:14px 18px;border-radius:10px;font-size:13px}.analytics-source>span{flex:1}.analytics-source label{display:flex;align-items:center;gap:8px}.analytics select{font:inherit;padding:10px;border:1px solid #b9ccd4;border-radius:7px;background:#fff;color:var(--pb-navy);min-width:0;width:100%}.analytics-filters{display:grid;grid-template-columns:1fr 1fr 1.8fr 1.1fr 1.1fr;gap:12px;padding:18px 0}.analytics-filters label{font-size:12px;font-weight:650;display:grid;gap:6px;min-width:0}.analytics-filters input{width:100%;min-width:0}.scope-path{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin:8px 0 16px}.scope-path button{font-size:12px;padding:6px 10px}.metric-definition{font-size:12px;color:#496373;max-width:1050px}.analytics-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin:16px 0 22px}.analytics-kpis article{background:#fff;border:1px solid #dce6eb;border-radius:12px;padding:18px}.analytics-kpis span,.analytics-kpis small{display:block;color:#526b7b;font-size:12px}.analytics-kpis strong{display:block;font-size:32px;letter-spacing:-1px;margin:8px 0;color:var(--pb-navy)}.analytics-kpis .word-kpi{font-size:23px;letter-spacing:0}.analytics-charts{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin-bottom:18px}.chart-card{background:#fff;border:1px solid #dbe5eb;border-radius:14px;padding:22px;min-width:0;margin-bottom:18px}.analytics-charts .chart-card{margin:0}.chart-card h3{margin:0 0 12px;font-size:19px}.chart-card p{font-size:13px;color:#526b7b}.chart-scale{display:flex;justify-content:space-between;margin-left:34%;margin-right:56px;font-size:10px;color:#67818f}.bar-list{display:grid;gap:6px}.bar-row{display:grid;grid-template-columns:minmax(100px,1.15fr) minmax(70px,2fr) 58px;gap:10px;align-items:center;width:100%;border:0;padding:9px 0;background:none}.bar-label{display:grid;grid-template-columns:auto 1fr;gap:0 7px;font-size:13px}.bar-label>strong{grid-column:2}.bar-label>small{grid-column:2;color:#5c7381;font-size:10px}.rank{grid-row:1/3;align-self:center;font-size:14px;color:var(--pb-navy)}.bar-track{height:15px;position:relative;background:#edf2f5;border-radius:3px;display:block}.bar-fill{height:100%;background:var(--pb-navy);display:block;border-radius:3px}.benchmark-tick{height:23px;top:-4px;width:2px;position:absolute;background:var(--pb-navy)}.bar-value{font-size:13px}.chart-note{font-size:11px!important;color:#586e7c;margin-top:16px!important}.action-card label{display:flex;align-items:center;gap:8px;flex-wrap:wrap;font-size:12px}.action-card input{width:70px;padding:6px}.action-card label span{font-size:10px;color:#617886}.action-card .eyebrow{margin:18px 0 8px;font-size:10px}.focus-row{display:flex;justify-content:space-between;gap:12px;width:100%;border:0;border-bottom:1px solid #e3ebef;border-radius:0;font-size:12px;padding:9px 0}.focus-row span{color:#526b7b}.chart-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:16px}.chart-heading button{white-space:nowrap;font-size:12px}.heat-legend{display:flex;gap:8px;align-items:center;flex-wrap:wrap;font-size:11px;margin:12px 0}.heat-legend i{width:16px;height:16px;border-radius:3px}.heatmap th{font-size:12px}.heatmap td{padding:5px}.heatmap td button{min-width:85px;width:100%;text-align:center;border:0;border-radius:5px;font-weight:700;padding:10px 6px;font-size:14px}.heatmap small{display:block;font-size:10px;font-weight:400}.heat-good{background:#cfe9fa;color:var(--pb-navy)}.heat-gap{background:#e3eaf4;color:var(--pb-navy)}.heat-empty{background:#f0f3f5;color:#536978}.heatmap .heat-good:hover{background:#b0dcf5}.heatmap .heat-gap:hover{background:#cedaec}.category-comparison{display:grid;gap:4px}.comparison-row{display:grid;grid-template-columns:130px 1fr 140px;align-items:center;gap:20px;border:0;padding:12px 0}.comparison-row>strong{font-size:13px}.comparison-row>span:last-child{font-size:12px}.comparison-row small{display:block;color:#637a89;font-size:11px}.dual-bars{display:grid;gap:5px}.dual-track{height:10px;background:#f0f4f6;display:block;border-radius:2px}.dual-track i{display:block;height:100%;background:var(--pb-navy);border-radius:2px}.dual-track.global i{background:#91a6b9}.supporting-calls{min-width:660px}.supporting-calls small{display:block;color:#637a89;font-size:11px}.supporting-calls button{font-size:12px}.evidence-panel{margin-top:20px;background:#f5f9fa;padding:20px;border:1px solid #d6e4e9;border-radius:10px}.analytics details>summary{cursor:pointer;font-size:18px;font-weight:700}@media (min-width:1600px){main{max-width:1650px}}@media (max-width:1100px){.analytics-filters{grid-template-columns:repeat(3,minmax(0,1fr))}.analytics-charts{grid-template-columns:1fr}.analytics-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:600px){.analytics-filters{grid-template-columns:repeat(2,minmax(0,1fr))}.chart-card{padding:16px}.analytics h2{font-size:22px}.chart-heading{flex-direction:column}.comparison-row{grid-template-columns:85px 1fr 90px;gap:8px}.analytics-source label{width:100%}.bar-row{grid-template-columns:95px 1fr 49px;gap:8px}.analytics-kpis article{padding:13px}.analytics-kpis strong{font-size:27px}.analytics-source{display:grid}.analytics-source>span{width:100%}}.pb-logo{display:block;width:174px;max-width:100%;height:auto;margin:0 0 22px}.brand{padding-top:18px;border-top:2px solid var(--pb-green)}nav button[aria-current]{box-shadow:inset 3px 0 var(--pb-green)}nav button:focus-visible{outline-color:var(--pb-green)}.analytics-kpis article{border-top:3px solid var(--pb-green)}.analytics-source{border-left:4px solid var(--pb-green)}.bar-fill{box-shadow:inset -3px 0 var(--pb-green)}.benchmark-tick{box-shadow:0 0 0 1px var(--pb-white)}.dual-track i{background:var(--pb-navy)}.dual-track.global i{background:#95a8c0}.heat-good{box-shadow:inset 0 -2px var(--pb-green)}.scope-path button:first-child{background:var(--pb-navy);color:#fff;border-color:var(--pb-navy)}.scope-path button:first-child:hover{background:#122b4e}select:focus-visible{outline:3px solid var(--pb-navy);outline-offset:3px}@media (max-width:600px){.pb-logo{width:120px;margin-bottom:12px}.brand{padding-top:10px;display:inline-block}}input:not([type=checkbox]):not([type=radio]):not([type=range]),textarea,select,.analytics select,.report-filters select,.structured-feedback select{background:#eef7fd;border-color:#8eb5d0;color:var(--pb-navy)}select{font:inherit;border-radius:7px;padding:11px}input::-moz-placeholder,textarea::-moz-placeholder{color:#48647a;opacity:1}input::placeholder,textarea::placeholder{color:#48647a;opacity:1}input[type=checkbox],input[type=radio]{accent-color:var(--pb-navy)}input[type=file]::file-selector-button{background:var(--pb-green);color:var(--pb-navy);border:1px solid #8eb5d0;border-radius:5px;padding:6px 10px;margin-right:10px;cursor:pointer}.transcript-explorer{margin:1.5rem 0;padding:1.25rem;background:#fff;border:1px solid #b9cad8;border-radius:14px}.transcript-explorer header{display:flex;align-items:center;justify-content:space-between;gap:1rem}.comparison-state{padding:.8rem;background:#eaf5fc;color:#044474}.comparison-scores{display:flex;flex-wrap:wrap;gap:1rem;padding:.8rem 0}.comparison-scores span{padding:.7rem;border:1px solid #dce5ed;border-radius:8px}.transcript-columns{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(0,1fr);gap:1.5rem;margin-top:1.25rem;align-items:start}.transcript-columns article{min-width:0;overflow-wrap:anywhere}.transcript-columns h3{background:#044474;color:#fff;padding:.8rem;border-radius:8px}.illustrative-transcript{position:sticky;top:1rem}.transcript-turn{padding:.8rem;border-left:3px solid #044474;margin-bottom:.7rem;background:#fafafa}.transcript-turn.caller{border-color:#91bdd8;background:#fafafa}.transcript-turn p{white-space:pre-wrap;margin:.35rem 0}.transcript-turn:focus{outline:3px solid #087cc1;outline-offset:2px}.transcript-explorer mark{background:#c9e9ff;color:#044474;padding:0 .08em}.example-target{padding:1rem;background:#f2f8fd;border:1px solid #9ed5f4;border-radius:8px}.transcript-explorer input[type=checkbox]{width:auto}main:has(.operations-review){max-width:none;padding:20px 24px}.operations-review{padding:18px!important}.call-list-heading{display:flex;align-items:center;justify-content:space-between;gap:16px}.call-list-heading h2{margin:0;font-size:20px}.call-list-heading p{margin:4px 0;font-size:13px}.call-review-list>p:empty{display:none}.review-notice{font-size:12px;padding:8px 10px;background:#eaf5fc;margin:12px 0}.call-table-scroll{overflow:auto}.call-review-table{width:100%;border-collapse:collapse;font-size:13px}.call-review-table th{font-size:11px;text-transform:uppercase;letter-spacing:.04em;background:#eef2f7;text-align:left}.call-review-table th,.call-review-table td{padding:10px 12px;border-bottom:1px solid #dce3eb;vertical-align:middle}.call-review-table td{white-space:nowrap}.call-review-table tbody tr:hover{background:#f5f7fb}.call-review-table small{display:block;font-size:10px;color:#61738a}.call-review-table button{padding:5px 8px;font-size:12px}.call-review-table .call-id-link{font-family:ui-monospace,monospace;border:0;background:transparent;text-decoration:underline;text-underline-offset:3px;padding:0;max-width:250px;white-space:normal;overflow-wrap:anywhere;text-align:left}.review-state{font-size:11px;padding:3px 6px;border-radius:4px;background:#e1f0fa}.operations-tools{border-top:1px solid #dce3eb;margin-top:16px;padding-top:12px}.operations-tools>summary{cursor:pointer;font-size:13px;font-weight:600}body{color:var(--pb-ink)}h1,h2,h3,h4,h5{color:var(--pb-navy)}.brand span{background:var(--pb-light-blue)}nav button[aria-current]{box-shadow:inset 3px 0 #8ed0f5}.scoring-help-button{font-size:12px;padding:5px 8px;text-decoration:underline}.scoring-explainer{position:absolute;top:120px;right:18px;width:min(510px,calc(100vw - 36px));max-height:70vh;overflow:auto;background:#fff;border:1px solid #293746;border-radius:8px;padding:20px;box-shadow:0 12px 45px #10223b30;z-index:5}.scoring-explainer>button{float:right;padding:2px 10px;font-size:20px}.scoring-explainer h3{margin:0 0 12px}.scoring-explainer dt{font-weight:700;color:var(--pb-navy);margin-top:12px}.scoring-explainer dd{margin:4px 0;font-size:13px;color:var(--pb-ink)}.transcript-columns .transcript-pane-controls,.example-view-switch{display:flex;align-items:center;justify-content:space-between;gap:8px;flex-shrink:0;height:40px;padding:4px 20px;border-bottom:1px solid #cfdeeb;background:#fff;font-size:11px}.transcript-pane-controls button,.example-view-switch button{font-size:12px;padding:4px 9px;border-radius:5px}.example-view-switch{justify-content:flex-start}.example-view-switch button[aria-pressed=true]{background:var(--pb-navy);color:#fff;border-color:var(--pb-navy)}.transcript-explorer .example-section{padding:16px 0 20px;margin:0;border:0;border-bottom:1px solid #bdd3e3;border-radius:0;box-shadow:none;background:transparent}.example-section.current{border-left:3px solid var(--pb-green);padding-left:12px}.example-section h4{display:flex;align-items:center;gap:9px;font-size:16px}.example-section h4>span{font-size:11px;background:#eaf5fc;color:#13547c;border:1px solid #c0def2;border-radius:4px;padding:3px 6px}.example-section .example-target{background:transparent;border:0;border-radius:0;padding:0;margin:10px 0;font-size:15px;color:var(--pb-ink)}.example-invitation{color:var(--pb-navy);font-weight:600}.category-context{font-size:13px;margin-top:12px}.category-context>summary{cursor:pointer;font-weight:600;color:#125a87;font-size:12px}.category-context>div{margin-top:10px;padding:12px;background:#f1f7fb;border:1px solid #c6dce9;border-radius:6px}.category-score-line{font-size:11px}.comparison-evidence h5{font-size:12px;margin:0}.example-introduction,.example-end{font-size:12px;color:#526273}.example-end{padding:14px 0;border-top:1px solid #d1dce5}.release-label{display:block;margin-top:12px;opacity:.8;font-size:10px}dialog.transcript-explorer{position:fixed;top:0;right:0;bottom:0;left:0;width:100vw;height:100dvh;max-width:none;max-height:none;margin:0;padding:0;border:0;border-radius:0;color:var(--pb-navy);background:#fff;overflow:hidden;grid-template-rows:auto auto auto minmax(0,1fr)}dialog.transcript-explorer[open]{display:grid}dialog.transcript-explorer::backdrop{background:#fff}.transcript-explorer .explorer-header{display:flex;align-items:center;justify-content:flex-start;gap:18px;margin:0;padding:12px 20px;background:#044474;color:#fff}.explorer-header h2{font-size:18px;line-height:1.2;margin:0;color:#fff}.explorer-call-id{font-family:ui-monospace,monospace;font-size:11px;overflow-wrap:anywhere}.explorer-header>button{flex-shrink:0;background:#fff;font-size:13px;padding:7px 10px}.explorer-header .comparison-state{margin-left:auto;padding:4px 8px;border-radius:4px;white-space:nowrap;font-size:11px;background:#9ed5f4}.explorer-toolbar{display:flex;align-items:center;flex-wrap:wrap;gap:12px;padding:8px 20px;border-bottom:1px solid #dce3eb}.explorer-toolbar label{display:flex;align-items:center;gap:6px;font-size:12px;margin:0}.explorer-toolbar select{padding:6px;max-width:220px;font-size:13px}.explorer-toolbar .comparison-scores{display:flex;gap:16px;padding:0;margin:0 auto 0 0;font-size:12px}.comparison-scores span{padding:0;border:0;border-radius:0}.comparison-scores strong{margin-left:3px;font-size:14px}.comparison-guidance{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:6px 20px;background:#f5f7fb;font-size:11px;border-bottom:1px solid #dce3eb}.comparison-guidance details{position:relative;flex-shrink:0}.comparison-guidance summary{cursor:pointer;text-decoration:underline}.review-notes{position:absolute;right:0;top:24px;width:min(380px,85vw);padding:16px;background:#fff;border:1px solid #bccbda;box-shadow:0 8px 24px #04447426;z-index:2}.explorer-message{padding:20px}.transcript-explorer .transcript-columns{display:grid;grid-template-columns:minmax(240px,1fr) minmax(240px,1fr);gap:0;margin:0;min-height:0;overflow:auto;align-items:stretch}.transcript-columns article{display:flex;flex-direction:column;min-height:0;min-width:0;position:static;overflow:hidden;border-right:1px solid #cbd6e2;max-height:none}.transcript-columns h3{flex-shrink:0;min-height:66px;border-radius:0;margin:0;padding:10px 20px;font-size:14px;background:#eef2f7;color:#044474;border-bottom:1px solid #cbd6e2}.transcript-columns h3 small{display:block;font-size:11px;font-weight:400;color:#566b83}.transcript-reading-pane{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain;scrollbar-gutter:stable;padding:16px 20px}.transcript-reading-pane h4{font-size:15px;margin:0 0 8px}.transcript-reading-pane p{margin:8px 0;line-height:1.55}.transcript-turn{padding:10px 12px;margin:0 0 10px;border-left-width:2px}.transcript-turn>strong{font-size:11px;text-transform:uppercase;letter-spacing:.04em}.example-target{padding:12px;margin:12px 0}.transcript-explorer .comparison-evidence{padding:12px 0;margin:12px 0 0;border:0;border-top:1px solid #dce3eb;border-radius:0;box-shadow:none}.comparison-evidence h4{font-size:13px}.comparison-evidence blockquote{margin:8px 0;padding:0 10px;border-left:2px solid #087cc1;font-size:13px}.comparison-evidence button{font-size:12px;padding:5px 8px}@media (max-width:700px){.explorer-header .comparison-state{display:none}.transcript-explorer .explorer-header{padding:8px;gap:8px}.explorer-header h2{font-size:15px}.explorer-toolbar{padding:8px;gap:8px}.explorer-toolbar .comparison-scores{width:100%;gap:10px;font-size:10px}.comparison-scores strong{font-size:12px}.comparison-guidance{padding:6px 8px}.transcript-reading-pane{padding:12px}.transcript-columns h3{padding:8px 12px}.call-list-heading{align-items:flex-start}.call-list-heading>button{font-size:12px}.operations-review{padding:10px!important}.transcript-columns h3{height:90px;min-height:90px}.transcript-columns .transcript-pane-controls,.example-view-switch{padding:4px 8px}}.brand span{color:var(--pb-navy)}.preview,.hero{background:var(--pb-green-wash)}.explorer-header .comparison-state{background:var(--pb-green);color:var(--pb-navy)}.comparison-mode{display:flex;gap:3px}.comparison-mode button{padding:5px 9px;font-size:12px}.comparison-mode button[aria-pressed=true]{background:var(--pb-green);border-color:var(--pb-green);color:var(--pb-navy)}.locked-comparison{min-height:0;display:flex;flex-direction:column;overflow:hidden;color:var(--pb-ink)}.locked-headings,.locked-controls{display:grid;grid-template-columns:1fr 1fr;flex-shrink:0;border-bottom:1px solid #d9dfe3}.locked-headings h3{margin:0;padding:10px 20px;font-size:14px;background:#f6f7f7;color:var(--pb-navy);border-top:3px solid var(--pb-navy)}.locked-headings h3+h3{border-top-color:var(--pb-green);border-left:1px solid #d9dfe3}.locked-headings small{display:block;font-size:11px;font-weight:400;color:#56616b}.locked-controls>button{border:0;border-radius:0;padding:5px 20px;font-size:12px}.locked-controls .example-view-switch{height:auto;border:0;border-left:1px solid #d9dfe3;padding:5px 20px}.locked-reading-pane{flex:1;min-height:0;overflow:auto;overscroll-behavior:contain;scrollbar-gutter:stable;position:relative}.transcript-explorer .paired-chapter{padding:0;margin:0;border:0;border-radius:0;background:#fff;box-shadow:none;min-width:560px}.chapter-heading{display:flex;align-items:center;gap:9px;margin:0;padding:9px 20px;background:#f2f3ed;border-top:1px solid #d9ded3;border-bottom:1px solid #e1e5dc;font-size:13px;color:var(--pb-navy)}.chapter-heading>span{background:var(--pb-green);padding:2px 6px;border-radius:3px;font-size:11px}.chapter-heading>small{margin-left:auto;font-size:10px;color:#59626a;font-weight:400}.chapter-pair,.paired-ending{display:grid;grid-template-columns:minmax(280px,1fr) minmax(280px,1fr);align-items:stretch}.chapter-actual,.chapter-alternative{padding:16px 20px;min-width:0}.chapter-alternative{border-left:1px solid #d9dfe3;position:relative;background:#fff}.chapter-coaching{position:sticky;top:12px}.chapter-coaching:has(.category-context[open]){position:static}.chapter-coaching .example-section{padding:0;border:0}.ideal-turn{font-size:15px;line-height:1.65;color:#202932}.ideal-turn>strong{font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--pb-navy)}.ideal-line{margin:12px 0}.ideal-line p{margin:0;line-height:1.7}.transcript-explorer mark.missing-content{background:#e6f3c5;color:#202932;padding:2px 0;box-decoration-break:clone;-webkit-box-decoration-break:clone}.gap-label{display:block;font-size:10px;color:#456515;margin-top:5px;font-weight:600}.caller-pause{font-size:12px;color:#53616c;border-left:2px solid var(--pb-light-blue);padding:6px 10px;margin:14px 0;font-style:italic}.unlocated-note{color:#65717b;font-size:12px;max-width:36em}.paired-ending{min-width:560px;border-top:1px solid #d9dfe3}.paired-ending>span,.paired-ending>.ideal-turn{padding:20px}.paired-ending>span{font-size:12px;color:#65717b}.paired-ending>.ideal-turn{border-left:1px solid #d9dfe3}.transcript-tail{white-space:pre-wrap;padding-left:20px;max-width:50%}.locked-comparison .category-context{background:#f7f8f4;border-color:#dee2d1;margin-top:18px}.locked-comparison .transcript-turn{background:#fafafa;border-left-color:#c6cdcf}.locked-comparison .transcript-turn.caller{background:#fff;border-left-color:var(--pb-light-blue)}@media (max-width:700px){.locked-headings h3{padding:8px;font-size:12px}.locked-controls .example-view-switch{padding:4px}.locked-controls>button{padding:5px 8px}.chapter-actual,.chapter-alternative{padding:12px}.chapter-heading{padding:8px 12px}.chapter-heading small{max-width:130px}}.locked-headings h3{padding:7px 16px;font-size:13px}.chapter-heading{padding:6px 16px;font-size:12px}.chapter-actual,.chapter-alternative{padding:10px 16px}.locked-comparison .transcript-turn{padding:7px 9px;margin-bottom:7px;font-size:13px;line-height:1.45}.locked-comparison .transcript-turn p{margin:3px 0}.ideal-turn,.example-section .example-target{font-size:14px;line-height:1.45}.ideal-line{margin:8px 0}.coaching-text p,.ideal-line .coaching-text p{margin:0 0 6px;line-height:1.45}.coaching-text ul{margin:4px 0 8px;padding-left:19px}.coaching-text li{margin:3px 0;line-height:1.45}.ideal-turn>strong,.plan-speaker{font-size:10px;letter-spacing:.03em}.caller-pause{font-size:11px;padding:4px 8px;margin:8px 0}.chapter-coaching .category-context{margin-top:9px;font-size:12px}.category-context h5{font-size:12px;margin:8px 0 4px}.category-context ul{padding-left:18px;margin:4px 0 8px}.plan-guidance{margin:10px 0 0;font-size:12px;border-top:1px solid #dce3d6;padding-top:7px}.plan-guidance summary{cursor:pointer;font-weight:600;color:var(--pb-navy)}.depth-guidance{font-size:11px;color:#58636b;margin:5px 0 8px;line-height:1.4}.plan-example{padding:6px 0;border-top:1px solid #e6e9e0}.plan-example>summary{padding:3px 0}.plan-example .plan-speaker{display:block;margin:7px 0;color:var(--pb-navy);text-transform:uppercase}.plan-example .coaching-text{font-size:13px;color:var(--pb-ink)}.plan-example h5{margin:9px 0 4px;font-size:11px}.plan-example ul{margin:4px 0 8px;padding-left:18px}.plan-example li{margin:3px 0;line-height:1.45}.plan-verification{padding:5px 8px;background:#f5f7f1;font-size:11px}.chapter-coaching:has(.plan-guidance[open]){position:static}.call-header-actions{display:flex;align-items:flex-end;gap:12px;flex-wrap:wrap}.call-search{margin:0;min-width:230px;color:var(--pb-navy)}#call-search{background:var(--pb-green);border:2px solid var(--pb-green);margin-top:4px;padding:9px 12px}.admin-dashboard-link{font-size:12px;padding:11px 12px;white-space:nowrap}.call-detail{padding:0;overflow:hidden;border-radius:8px}.call-detail-tools{display:flex;align-items:center;justify-content:space-between;padding:10px 14px;gap:12px;font-size:12px}.call-detail-tools small{margin-left:12px;color:#5d6c78}.call-detail-tools button{padding:5px 9px;font-size:12px;margin-left:6px}.call-score-table{width:100%;border-collapse:collapse;font-size:12px}.call-score-table th{padding:7px 8px;background:#f5f7f3;border-bottom:2px solid var(--pb-green);vertical-align:top;text-align:left;min-width:85px}.call-score-table th:nth-child(2){min-width:140px}.call-score-table .column-sort{display:flex;align-items:center;justify-content:space-between;width:100%;min-height:36px;background:none;border:0;padding:2px 0;font-size:11px;font-weight:700;border-radius:0}.call-score-table th input,.call-score-table th select{width:100%;min-width:75px;max-width:180px;margin:4px 0 0;padding:4px 5px;background:#fff;border:1px solid #ccd5cd;border-radius:4px;font-size:11px;color:var(--pb-navy)}.call-score-table td{padding:12px 8px;border-bottom:1px solid #e1e6e9;white-space:nowrap}.call-score-table tbody tr:hover{background:#f8faf4}.category-score{font-variant-numeric:tabular-nums;display:inline-block;min-width:40px;font-weight:600}.category-score.full{color:#345515}.category-score.zero{color:#64727b}.no-calls{padding:14px}.call-detail>p[role=alert]{padding:0 14px}.call-summary{border-top:1px solid #d5ded5;padding-top:12px;margin-top:16px}.call-summary-heading{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:0 14px 10px}.call-summary-heading h2{font-size:15px;margin:0 0 3px}.call-summary-heading p{font-size:11px;color:#596976;margin:0}.call-summary-heading label{font-size:11px;margin:0;min-width:160px}.call-summary-heading select{display:block;margin-top:3px;padding:5px;border:1px solid #bbc9bd;border-radius:4px;background:#fff}.summary-table small{display:block;color:#677681;font-size:10px;font-weight:400}.summary-table tfoot{background:var(--pb-green-wash);font-weight:600}.summary-table tfoot td{border-top:2px solid var(--pb-green)}.call-score-table .call-id-link{font-family:ui-monospace,monospace;border:0;background:transparent;text-decoration:underline;text-underline-offset:3px;padding:0;font-size:12px}.category-result{padding:9px 11px;margin-bottom:10px;background:#f2f7fb;border:1px solid #b6cad8;border-radius:6px;font-size:13px}.category-result ul{margin:5px 0;padding-left:0;list-style:none}.category-result li{margin:4px 0}.category-result small{font-size:11px;color:#465e6d}.coaching-legend{display:flex;flex-wrap:wrap;gap:12px;font-size:12px}.credited-label{color:#044474}.improve-label{color:#334916}.comparison-guidance .improve-label{background:#edf8d5;padding:2px 6px;border-radius:3px}.ideal-line h5{margin:7px 0 4px;font-size:12px;color:#044474}.coaching-text p{margin:4px 0}.coaching-text ul{margin:5px 0;padding-left:19px}.coaching-text li{margin:3px 0}.examples-only .chapter-actual,.examples-only .locked-headings h3:first-child,.examples-only .transcript-tail,.examples-only .paired-ending>span{display:none}.examples-only .chapter-pair,.examples-only .locked-headings,.examples-only .paired-ending{grid-template-columns:1fr}.examples-only .chapter-coaching{position:static}.examples-only .chapter-alternative{border-left:0}button{border-color:#8ca6b7}button:not(:disabled):hover{border-color:#044474}button.primary{background:#a2dc2e;color:#14354c;border-color:#7aa923;font-weight:650}.comparison-mode button[aria-pressed=true]{background:#a2dc2e;color:#14354c;border-color:#7aa923}.category-weights table{width:100%;border-collapse:collapse}.category-weights th,.category-weights td{padding:6px 10px;text-align:left;border-bottom:1px solid #d9dfe3}.category-weights input{width:76px;display:inline-block}.category-weights select{max-width:180px}.script-placeholder{font-weight:600;border-bottom:1px dashed currentColor}.category-weights input:disabled{opacity:.8}.podium-cards{display:flex;gap:12px;flex-wrap:wrap;margin:12px 0}.podium-cards article{background:#f5f9ee;border-top:3px solid #a2dc2e;border-radius:6px;padding:12px;display:grid;gap:5px;min-width:180px;flex:1}.podium-cards article>span{font-size:22px;font-weight:700}.podium-cards b{font-size:24px;color:#044474}.contest-list{display:flex;gap:8px;flex-wrap:wrap;margin:16px 0}.contest-list button{display:grid;gap:5px;text-align:left}.leader-podium{margin:16px 0}.leader-podium p{font-size:13px}.setup-wizard{max-width:880px}.wizard-steps{display:flex;flex-wrap:wrap;gap:6px;list-style:none;margin:0 0 18px;padding:0;counter-reset:none}.wizard-steps li{display:flex;align-items:center;gap:8px;padding:6px 12px 6px 6px;border-radius:999px;background:var(--pb-blue-wash);color:#5b6b7c;font-size:14px}.wizard-steps li span{display:inline-grid;place-items:center;width:24px;height:24px;border-radius:50%;background:#dfe5ec;color:var(--pb-navy);font-weight:600;font-size:13px}.wizard-steps li.current{background:var(--pb-navy);color:var(--pb-white)}.wizard-steps li.current span{background:var(--pb-green);color:var(--pb-navy)}.wizard-steps li.done span{background:var(--pb-green-wash);color:var(--pb-navy)}.wizard-panel{background:var(--pb-white);border:1px solid #dfe5ec;border-radius:12px;padding:22px;display:grid;gap:14px}.wizard-panel label{display:grid;gap:6px;font-weight:600}.wizard-panel select,.wizard-panel input[type=date],.wizard-panel input[type=tel]{max-width:420px}.wizard-actions{display:flex;gap:10px;justify-content:flex-end;border-top:1px solid #eef1f5;padding-top:14px}.wizard-more summary{cursor:pointer;color:var(--pb-navy)}.line-list{list-style:none;margin:0;padding:0;display:grid;gap:8px}.line-list li{display:flex;justify-content:space-between;align-items:center;padding:10px 12px;border:1px solid #dfe5ec;border-radius:8px;font-variant-numeric:tabular-nums}.segmented{display:inline-flex;border:1px solid #cfd8e2;border-radius:8px;overflow:hidden;width:-moz-max-content;width:max-content}.segmented button{border:0;border-radius:0}.segmented button[aria-pressed=true]{background:var(--pb-navy);color:var(--pb-white)}.table-scroll{overflow-x:auto}.category-table{width:100%;border-collapse:collapse}.category-table th,.category-table td{text-align:left;padding:8px;border-bottom:1px solid #eef1f5;vertical-align:top}.category-table input[type=number]{width:72px}.category-table td:first-child input{width:100%}.category-table details textarea{width:100%;margin-top:6px}.total{font-weight:600;color:#9a3412}.total.ok{color:#3f6212}.review-list{display:grid;grid-template-columns:max-content 1fr;gap:8px 18px;margin:0}.review-list dt{font-weight:600}.review-list dd{margin:0}.review-list ul{margin:0;padding-left:18px}label.check{display:flex;gap:8px;align-items:center;font-weight:500}@media (max-width:640px){.wizard-steps li{font-size:0;padding:4px}.wizard-steps li span{font-size:13px}.wizard-actions{justify-content:stretch}.wizard-actions button{flex:1}}.call-detail-filters{display:flex;flex-wrap:wrap;align-items:flex-end;gap:10px 14px;padding:10px 14px;border-bottom:1px solid #e1e6e9;font-size:12px}.call-detail-filters label{display:flex;flex-direction:column;gap:3px;font-weight:600}.call-detail-filters input,.call-detail-filters select{padding:4px 6px;font-size:12px;border:1px solid #ccd5cd;border-radius:4px;background:#fff;color:var(--pb-navy)}.call-detail-filters button{padding:5px 9px;font-size:12px}.call-detail-filters small{color:#5d6c78;align-self:center}.call-detail-notice{padding:0 14px;font-size:12px}.excluded-row td{color:#7a8791}.excluded-row .category-score{opacity:.45}.excluded-badge{display:inline-flex;gap:6px;align-items:center;padding:2px 7px;border-radius:10px;background:#eceff1;color:#44525d;font-weight:700;font-size:11px}.excluded-badge small{font-weight:400}.row-actions{display:flex;gap:6px;align-items:center}.row-action{padding:3px 8px;font-size:11px}.row-action.quiet{background:transparent;border-color:transparent;text-decoration:underline}.exclusion-suggestion{display:inline-block;padding:2px 7px;border-radius:10px;background:#fff4d6;color:#6b4e00;font-size:11px}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#04447459;display:flex;align-items:center;justify-content:center;z-index:50;padding:16px}.exclusion-dialog{background:#fff;border-radius:8px;max-width:520px;width:100%;padding:20px;display:flex;flex-direction:column;gap:12px;font-size:13px}.exclusion-dialog h2{margin:0;font-size:17px}.exclusion-dialog label{display:flex;flex-direction:column;gap:4px;font-weight:600}.exclusion-dialog select,.exclusion-dialog textarea{padding:6px;font-size:13px;border:1px solid #ccd5cd;border-radius:4px}.exclusion-dialog textarea{min-height:70px;resize:vertical}.dialog-actions{display:flex;justify-content:flex-end;gap:8px}dialog.call-review{grid-template-rows:auto auto auto auto minmax(0,1fr)}.call-review-body{display:grid;grid-template-columns:minmax(220px,var(--split,32%)) 8px minmax(0,1fr);gap:0;min-height:0}.review-splitter{cursor:col-resize;background:#dce3eb;touch-action:none;position:relative}.review-splitter:hover,.review-splitter:focus-visible{background:#1ca4cc;outline:none}.review-splitter:after{content:"";position:absolute;top:50%;left:2px;width:4px;height:36px;margin-top:-18px;border-left:1px solid #fff;border-right:1px solid #fff}.call-review-categories,.call-review-transcript{overflow:auto;padding:14px 20px;min-height:0}.call-review-categories{background:#f8faf4}.call-review-categories h3{display:flex;justify-content:space-between;font-size:14px;margin:0 0 6px}.call-review-categories .category-result{margin-bottom:14px}.coaching-example{margin-top:6px}.coaching-example>button{font-size:12px;padding:4px 10px}.coaching-example-body{margin-top:6px;padding:8px 10px;background:#fff;border:1px solid #b6cad8;border-left:3px solid #a2dc2e;border-radius:6px}.coaching-example-body h4{margin:6px 0 3px;font-size:12px;color:#044474}.coaching-example-body p{margin:4px 0}.coaching-example-body ul{list-style:disc;padding-left:18px}.call-review-categories ul{padding-left:0;list-style:none;margin:0;font-size:12px}.call-review-categories li{margin:4px 0}.quote-link{display:block;text-align:left;background:none;border:0;padding:2px 0 0 14px;font-size:12px;font-style:italic;color:#044474;cursor:pointer}.call-review-help{padding:8px 20px;margin:0;font-size:13px}mark.credited-quote{background:#dff2b8;color:#044474}mark.attempted-quote{background:#fff0c2;color:#044474}@media (max-width:760px){.call-review-body{grid-template-columns:1fr}.review-splitter{display:none}.call-review-categories{border-bottom:1px solid #dce3eb}}.wizard-panel label.check{display:flex;justify-content:flex-start;align-items:center;gap:10px}.wizard-panel label.check input{width:auto;flex:0 0 auto;margin:0}.analytics-toolbar{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin:0 0 12px}.analytics-toolbar button{padding:5px 12px;font-size:13px}.analytics-toolbar button[aria-expanded=true]{background:var(--pb-navy);color:#fff}.analytics-toolbar .scope-chip{background:#eef6e0;border-color:#cfe3a8}.analytics-panel{border:1px solid #dce3eb;border-radius:8px;padding:12px 14px;margin:0 0 14px;background:#fff;font-size:13px}.analytics-panel .analytics-source{margin:0 0 8px}.policy-facts{font-size:12px;color:#44525d;margin:8px 0 0}.analytics-row{border:1px solid #dce3eb;border-radius:8px;margin:10px 0;background:#fff}.analytics-row>summary{cursor:pointer;padding:12px 16px;font-weight:700;font-size:15px;color:var(--pb-navy)}.analytics-row[open]>summary{border-bottom:1px solid #e1e6e9}.analytics-row-body{padding:12px 14px}.analytics-row-body .chart-card{margin:0;border:0;box-shadow:none}.heat-controls{display:flex;gap:10px;align-items:flex-end}.heat-controls label{display:flex;flex-direction:column;font-size:12px;font-weight:600}.heat-controls input{width:80px;padding:4px 6px}.not-reviewable{display:inline-block;margin-left:6px;padding:1px 6px;border-radius:8px;background:#eceff1;color:#44525d;font-size:10px;font-weight:600}.contest-list button.contest-active{background:#d6f7ff;border-color:#8fd3ee}.contest-form.editing{outline:3px solid #A2DC2E;outline-offset:4px;border-radius:6px}.editing-note{background:#d6f7ff;padding:8px 10px;border-radius:6px;display:flex;gap:10px;align-items:center;flex-wrap:wrap}.editing-note button{padding:3px 8px;font-size:12px}.call-review-categories .category-result{background:#d6f7ff;border:1px solid #9fd8ee;border-radius:8px;padding:10px 12px}button.action-green{background:#a2dc2e;border-color:#8cc21f;color:var(--pb-navy);font-weight:600}button.action-green:hover{background:#b5e655}.call-review-transcript .transcript-turn{display:grid;grid-template-columns:78px minmax(0,1fr);gap:8px;align-items:baseline;padding:4px 10px;margin:0 0 3px;border-left-width:3px}.call-review-transcript .transcript-turn strong{font-size:10px;letter-spacing:.04em}.call-review-transcript .transcript-turn p{margin:0;line-height:1.4;font-size:13px}.disposition-picker{max-width:210px;font-size:12px;padding:4px 6px;border:1px solid #cad6dd;border-radius:6px;background:#fff;color:var(--pb-navy)}.excluded-row .disposition-picker{border-color:#e0a100;background:#fff8e6}.ai-suggestion{border-left:3px solid var(--pb-blue);padding-left:6px}.column-chooser{position:relative;display:inline-block}.column-chooser>summary{list-style:none;cursor:pointer;border:1px solid #cad6dd;border-radius:8px;padding:8px 12px;background:#fff}.column-chooser-panel{position:absolute;right:0;top:calc(100% + 6px);z-index:20;width:300px;max-height:420px;overflow:auto;background:#fff;border:1px solid #dbe5eb;border-radius:10px;padding:12px;box-shadow:0 8px 24px #04447426}.column-chooser-panel p{font-size:12px;color:#526b7b;margin:0 0 8px}.column-chooser-panel ol{list-style:none;margin:0 0 10px;padding:0}.column-chooser-panel li{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:3px 0;font-size:13px}.column-chooser-panel li button{padding:2px 8px;margin-left:4px}.page-size{display:inline-flex;align-items:center;gap:6px;font-size:13px;margin:0 8px}.page-size select{padding:6px}.table-pager{display:flex;align-items:center;gap:10px;justify-content:flex-end;padding:10px 4px;font-size:13px}.table-pager button{padding:6px 12px}th[draggable]{cursor:grab}th.dragging{opacity:.5}.suggestion-cell{min-width:190px}.suggestion-cell .row-actions{display:flex;flex-direction:column;align-items:flex-start;gap:4px}.suggestion-buttons{display:flex;gap:4px}.row-action.primary-action{background:var(--pb-navy);color:#fff;border-color:var(--pb-navy)}aside[hidden]{display:none}.app.nav-hidden main{max-width:none}.nav-toggle{font-size:12px;padding:4px 10px;margin-bottom:10px;background:transparent;border:1px solid #cad6dd;border-radius:6px;color:var(--pb-navy)}.bulk-bar{display:flex;flex-wrap:wrap;align-items:center;gap:8px;padding:10px 12px;margin:8px 0;background:var(--pb-blue-wash);border:1px solid #dbe5eb;border-radius:10px;font-size:13px}.bulk-bar button{padding:6px 12px}.bulk-bar .primary-action{background:var(--pb-navy);color:#fff;border-color:var(--pb-navy)}.select-cell{width:34px;text-align:center}.selected-row td{background:#eef8fc}.exclusion-suggestion small{display:block;font-size:10px;color:#526b7b;text-transform:uppercase;letter-spacing:.03em}.exclusion-suggestion strong{display:block;font-size:13px}.contest-charts{margin-top:16px}.bar-fill.not-qualified{background:#95a8c0;box-shadow:none}.bar-row.focused{background:var(--pb-light-blue);border-radius:6px}.bar-row:disabled{cursor:default;color:inherit;opacity:1}.rules-history{font-size:13px;color:#415a6b;margin:10px 0;padding-left:18px}.rules-history li{margin:4px 0}.contest-drill{margin-top:22px;border-top:2px solid var(--pb-green);padding-top:14px}.contest-drill>h3{font-size:20px;margin:0 0 10px}.score-actions{margin-top:8px;font-size:13px}.score-action-buttons{display:flex;gap:6px;flex-wrap:wrap}.score-action-form{margin-top:8px;padding:10px;border:1px solid #dbe5eb;border-radius:8px;background:var(--pb-blue-wash)}.score-action-form p{margin:0 0 8px;font-size:12px}.score-action-form label{display:block;margin-bottom:8px}.score-action-form textarea{width:100%;min-height:60px}.challenge-status{padding:6px 8px;border-radius:6px;background:#f5f7fb;border-left:3px solid #95a8c0}.challenge-status.adjusted{border-left-color:var(--pb-green)}.challenge-status.pending,.challenge-status.held{border-left-color:#e0a100}.correction-note{padding:6px 8px;border-radius:6px;background:#fff8e6;border-left:3px solid #e0a100}.podium{display:flex;justify-content:center;align-items:flex-end;gap:14px;margin:22px auto;max-width:640px;min-height:260px}.podium-place{flex:1;display:flex;flex-direction:column;align-items:center;min-width:0}.podium-winner{display:grid;justify-items:center;gap:2px;text-align:center;margin-bottom:8px;animation:podium-winner .5s ease-out both}.podium-winner strong{font-size:15px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.podium-winner b{font-size:22px;color:var(--pb-navy)}.podium-winner small{font-size:11px;color:#526b7b}.podium-medal{font-size:34px;line-height:1}.place-1 .podium-medal{font-size:52px;animation:trophy-bounce 1.1s ease-out 1.1s both,trophy-shine 2.4s ease-in-out 2.2s infinite}.podium-block{width:100%;border-radius:10px 10px 0 0;display:flex;justify-content:center;align-items:flex-start;padding-top:10px;color:#fff;font-size:28px;font-weight:800;transform-origin:bottom;animation:podium-rise .7s cubic-bezier(.2,.8,.2,1) both}.place-1 .podium-block{height:150px;background:linear-gradient(180deg,#f5c542,#d9a21b);animation-delay:.7s}.place-1 .podium-winner{animation-delay:1.2s}.place-2 .podium-block{height:110px;background:linear-gradient(180deg,#c9d3dc,#9aa8b5);animation-delay:.35s}.place-2 .podium-winner{animation-delay:.85s}.place-3 .podium-block{height:80px;background:linear-gradient(180deg,#e0a46b,#b87333)}.place-3 .podium-winner{animation-delay:.5s}@keyframes podium-rise{0%{transform:scaleY(0)}to{transform:scaleY(1)}}@keyframes podium-winner{0%{opacity:0;transform:translateY(14px)}to{opacity:1;transform:none}}@keyframes trophy-bounce{0%{transform:translateY(-40px) scale(.6);opacity:0}60%{transform:translateY(4px) scale(1.08);opacity:1}to{transform:none}}@keyframes trophy-shine{0%,to{filter:drop-shadow(0 0 0 rgba(245,197,66,0))}50%{filter:drop-shadow(0 0 10px rgba(245,197,66,.9))}}@media (prefers-reduced-motion:reduce){.podium *{animation:none!important}}.leaderboard-head,.leaderboard-row{display:grid;grid-template-columns:30px minmax(140px,1.2fr) minmax(160px,2fr) minmax(110px,1fr);gap:12px;align-items:center}.leaderboard-head{font-size:11px;color:#526b7b;text-transform:uppercase;letter-spacing:.04em;padding:0 0 4px}.leaderboard-row.qualified .bar-label strong:after{content:" ✓";color:#3c8a00}.score-cell{display:grid;grid-template-columns:1fr 58px;gap:8px;align-items:center}.calls-cell{display:grid;gap:3px}.calls-cell small{font-size:11px;color:#526b7b}.bar-track.thin{height:8px}@media (max-width:640px){.leaderboard-head{display:none}.leaderboard-row{grid-template-columns:24px 1fr}.score-cell,.calls-cell{grid-column:2}.podium{gap:6px}.podium-winner strong{font-size:12px}}.ai-verdict{display:block;font-size:11px;color:#526b7b;margin-bottom:4px}.podium-place.empty{visibility:hidden}.score-ring{margin:0;display:flex;flex-direction:column;align-items:center;gap:2px;flex:none}.score-ring svg{display:block}.score-ring .ring-track{fill:none;stroke:#e5ecf0;stroke-width:12}.score-ring .ring-value{fill:none;stroke-width:12;stroke-linecap:round;transition:stroke-dashoffset .9s ease-out}.score-ring text{font-weight:700;fill:var(--pb-navy)}.score-ring figcaption{font-size:12px;font-weight:600;color:#526b7b;text-align:center}.ring-excellent .ring-value{stroke:#1f9d55}.ring-good .ring-value{stroke:#6aa51d}.ring-basic .ring-value{stroke:#d08700}.ring-needs .ring-value{stroke:#d14343}.ring-excellent figcaption{color:#17804a}.ring-needs figcaption{color:#b33434}.analytics-kpis .kpi-ring{display:flex;justify-content:space-between;align-items:center;gap:10px}.analytics-kpis .kpi-ring>div{min-width:0}.coverage-legend{display:flex;flex-wrap:wrap;gap:8px 18px;font-size:12px;color:#526b7b;margin:0 0 12px}.coverage-legend span{display:inline-flex;align-items:center;gap:6px}.coverage-legend i{display:inline-block;width:26px;height:10px;border-radius:3px}.swatch-score{background:linear-gradient(90deg,var(--pb-navy),#1c6fa8)}.swatch-full{background:linear-gradient(90deg,#2dd4bf,var(--pb-blue))}.coverage-rows{display:grid;gap:8px}.coverage-row{display:grid;grid-template-columns:minmax(120px,190px) 1fr;gap:14px;align-items:center;width:100%;padding:8px 10px;border:1px solid transparent;border-radius:10px;background:none}button.coverage-row:hover{background:#f4f8fb;border-color:#dbe5eb}.coverage-label strong{display:block;color:#0e5a91}.coverage-label small{color:#526b7b;font-size:12px}.coverage-bars{display:grid;gap:5px}.coverage-track{position:relative;display:flex;align-items:center;height:24px;background:#04447417;border-radius:0 5px 5px 0;overflow:hidden}.coverage-track.thin{height:14px;background:#1ca4cc1f}.coverage-fill{height:100%;display:flex;align-items:center;justify-content:center;background:linear-gradient(90deg,var(--pb-navy),#1c6fa8);transition:width .9s ease-out}.coverage-fill b{color:#fff;font-size:12.5px;white-space:nowrap}.coverage-track.is-zero .coverage-fill{background:#d14343}.coverage-outside{font-size:12.5px;margin-left:6px;color:var(--pb-navy)}.coverage-track.is-zero .coverage-outside{color:#b33434}.coverage-track em{margin-left:auto;padding:0 8px;font-style:normal;font-size:12px;color:#44657a;white-space:nowrap}.coverage-full{height:100%;background:linear-gradient(90deg,#2dd4bf,var(--pb-blue));transition:width .9s ease-out;position:absolute;left:0;top:0}.coverage-track.thin em{position:relative;font-size:11px}.coverage-track.thin em.on-fill{color:#fff;font-weight:600}.score-ring .ring-value{animation:ring-in .9s ease-out}.coverage-fill,.coverage-full{animation:bar-in .9s ease-out}@keyframes ring-in{0%{stroke-dashoffset:var(--ring-c)}}@keyframes bar-in{0%{width:0}}@media (max-width:600px){.coverage-row{grid-template-columns:1fr;gap:6px}}@media (prefers-reduced-motion:reduce){.score-ring .ring-value,.coverage-fill,.coverage-full{transition:none;animation:none}}.version-state{font-weight:600}.state-in-use{color:#17804a}.state-scheduled{color:#0e5a91}.state-replaced{color:#6b7f8c}.state-draft{color:#b36b00}.script-editor{display:grid;gap:12px;border:1px solid #cfe0ea;border-radius:12px;padding:16px;margin:10px 0;background:#fafcfd}.script-editor legend{font-weight:700;padding:0 6px}.script-editor label{display:grid;gap:4px;font-size:13px}.script-editor textarea,.script-editor input,.script-editor select{width:100%}.script-editor-category{display:grid;gap:8px;border-top:1px solid #e1eaf0;padding-top:10px}.script-editor-row{display:grid;grid-template-columns:2fr 1fr auto;gap:10px;align-items:end}.script-editor-actions{display:flex;gap:10px}@media (max-width:600px){.script-editor-row{grid-template-columns:1fr}}main.welcome{max-width:none;margin:0;min-height:100vh;min-height:100dvh;padding:max(16px,env(safe-area-inset-top)) 16px max(20px,env(safe-area-inset-bottom));display:flex;align-items:center;justify-content:center;background:radial-gradient(1200px 600px at 10% -10%,#0a5a92 0,transparent 60%),radial-gradient(900px 500px at 110% 110%,#1ca4cc 0,transparent 55%),var(--pb-navy)}.welcome-card{width:100%;max-width:1040px;display:grid;grid-template-columns:1fr;grid-template-areas:"intro" "signin" "show";border-radius:22px;overflow:hidden;box-shadow:0 24px 60px #00000047}.welcome-hero{margin:0;border:0;border-radius:0;padding:22px 20px 18px;background:linear-gradient(160deg,#04395f,#044474 55%,#0a5a92);color:#fff;box-shadow:none}.welcome-intro{grid-area:intro;padding-bottom:20px}.welcome-showcase{grid-area:show;padding-top:4px;background:linear-gradient(200deg,#044474,#0a5a92)}.welcome-signin{grid-area:signin}.welcome-hero h1{color:#fff;font-size:clamp(28px,7vw,44px);line-height:1.08;margin:6px 0 10px;letter-spacing:-.5px}.welcome-logo{display:block;width:138px;height:auto;margin:0 0 14px}.welcome-eyebrow{margin:0;font-size:11.5px;font-weight:700;letter-spacing:.14em;text-transform:uppercase;color:var(--pb-green)}.welcome-lead{margin:0;font-size:16px;line-height:1.5;color:#d6f7ff;max-width:46ch}.welcome-art{display:block;width:100%;max-width:440px;height:auto;margin:14px auto 4px}.welcome-points{list-style:none;padding:0;margin:8px 0 0;display:flex;flex-wrap:wrap;gap:8px}.welcome-points li{font-size:13px;padding:6px 12px;border-radius:999px;background:#d6f7ff1f;border:1px solid rgba(214,247,255,.25);color:#fff}.welcome-points li:before{content:"✓ ";color:var(--pb-green);font-weight:700}.welcome-signin{margin:0;border:0;border-radius:0;box-shadow:none;background:#fff;padding:24px 20px 26px;display:flex;flex-direction:column;justify-content:center}.welcome-signin h2{margin:0 0 6px;font-size:24px}.welcome-signin p{margin:0 0 14px;color:#44657a}.welcome-note{background:#f3f9e6;border:1px solid #cfe9a0;color:#2c4a12!important;border-radius:10px;padding:10px 12px;font-size:14px}button.welcome-button{display:flex;align-items:center;justify-content:center;gap:12px;width:100%;min-height:52px;font-size:16.5px;font-weight:700;border-radius:12px;background:var(--pb-green);border:1px solid #7aa923;color:#14354c;text-align:center}button.welcome-button:not(:disabled):hover{background:#b3e64d;border-color:#044474}.welcome-fine{font-size:12.5px;margin:14px 0 0!important;color:#6b7f8c!important}.welcome-spinner{width:18px;height:18px;border-radius:50%;border:3px solid rgba(4,68,116,.25);border-top-color:var(--pb-navy);animation:welcome-spin .8s linear infinite}.welcome-bubble{animation:welcome-pop 3.2s ease-in-out infinite;transform-box:fill-box;transform-origin:bottom left}.welcome-score{animation:welcome-float 5s ease-in-out infinite}@keyframes welcome-spin{to{transform:rotate(360deg)}}@keyframes welcome-pop{0%,to{opacity:.35;transform:scale(.85)}30%,70%{opacity:1;transform:scale(1)}}@keyframes welcome-float{0%,to{transform:translateY(0)}50%{transform:translateY(-6px)}}@media (min-width:860px){.welcome-card{grid-template-columns:1.35fr 1fr;grid-template-areas:"intro signin" "show signin"}.welcome-hero{padding:36px 40px 30px}.welcome-card{background:linear-gradient(160deg,#04395f,#044474 55%,#0a5a92)}.welcome-intro{padding-bottom:0}.welcome-intro,.welcome-showcase{background:none}.welcome-showcase{padding-top:6px}.welcome-signin{padding:44px 40px}.welcome-logo{width:174px}.welcome-art{margin:18px 0 6px}}@media (prefers-reduced-motion:reduce){.welcome-bubble,.welcome-score,.welcome-spinner{animation:none}.welcome-bubble{opacity:1}}.client-list .chart-card summary{cursor:pointer;font-weight:650}.client-preview{border:1px solid #cfe0ea;border-radius:12px;padding:12px 14px;margin-top:12px;background:#fafcfd}.client-preview ul{margin:6px 0 10px;padding-left:20px;max-height:220px;overflow:auto}.client-tools{display:flex;flex-wrap:wrap;gap:12px 20px;align-items:end;margin-bottom:10px}.client-list tr.muted td{color:#6b7f8c}.state-archived{color:#8a6d3b}.consistency h4{margin:18px 0 6px}.consistency-kpis{grid-template-columns:repeat(auto-fit,minmax(150px,1fr))}.guidance-list{list-style:none;padding:0;display:grid;gap:8px}.guidance-list li{border:1px solid #dbe5eb;border-radius:10px;padding:10px 12px}.guidance-list li p{margin:4px 0 8px}.mapping-rows{display:grid;gap:10px;margin-top:10px}.mapping-row{border:1px solid #dbe5eb;border-left-width:5px;border-radius:10px;padding:12px 14px;display:grid;gap:6px}.mapping-row.tone-ok{border-left-color:#1f9d55}.mapping-row.tone-problem{border-left-color:#d14343}.mapping-row.tone-info{border-left-color:#d08700}.mapping-head{display:flex;flex-wrap:wrap;gap:10px;align-items:end}.mapping-head label{display:grid;gap:4px;font-size:13px;flex:1 1 220px}.mapping-status{font-size:12.5px;font-weight:650;padding:4px 10px;border-radius:999px;background:#eef3f6}.mapping-status.ok{color:#17804a}.mapping-status.problem{color:#b33434}.mapping-status.info{color:#8a5a00}.mapping-lines{margin:0;padding-left:18px}.mapping-link{display:flex;flex-wrap:wrap;gap:8px}.mapping-link select{flex:1 1 240px}.mapping-check summary{cursor:pointer;font-weight:650}.guide-upload{display:grid;gap:8px;border:1px dashed #b9cfdc;border-radius:12px;padding:12px 14px;margin:12px 0;background:#fafcfd}.upload-ok{font-size:13.5px;font-weight:600;background:#f0f7e6;border:1px solid #bcd99a;border-radius:8px;padding:8px 10px;margin:8px 0 0;color:#3f6212}.ai-note{font-size:12.5px;background:#fff8e6;border:1px solid #f0d9a6;border-radius:8px;padding:6px 8px;margin:6px 0 0;color:#6b4d00}.ask-benny{display:grid;grid-template-columns:minmax(280px,360px) minmax(0,1fr);gap:16px;align-items:start;padding:20px 16px}.benny-card{width:100%;position:sticky;top:12px;display:flex;flex-direction:column;align-items:center;gap:12px;text-align:center;background:#fff;border:1px solid #dce3eb;border-radius:12px;padding:20px}.benny-avatar{width:180px;height:auto;transition:transform .2s}.benny-avatar.speaking{animation:benny-talk 1.2s ease-in-out infinite}@keyframes benny-talk{0%,to{transform:translateY(0)}50%{transform:translateY(-4px)}}@media (prefers-reduced-motion:reduce){.benny-avatar.speaking{animation:none}}.benny-card .fields{display:grid;grid-template-columns:1fr 1fr;gap:10px;width:100%;text-align:left}.benny-card .fields label{display:flex;flex-direction:column;gap:4px;font-size:12px}.ask-benny-button{font-size:16px;font-weight:600;padding:10px 28px;border-radius:999px;background:#044474;color:#fff;border:0;cursor:pointer}.ask-benny-button:disabled{opacity:.5;cursor:default}.benny-live{display:flex;flex-direction:column;gap:6px;align-items:center}.benny-actions{display:flex;gap:10px}.benny-transcript{width:100%;text-align:left}.benny-transcript ol{list-style:none;padding:0;margin:8px 0;max-height:260px;overflow:auto;font-size:13px}.benny-transcript li{margin:4px 0}@media (max-width:520px){.benny-card .fields{grid-template-columns:1fr}}.benny-panel{background:#fff;border:1px solid #dce3eb;border-radius:12px;min-height:420px;display:flex;flex-direction:column;min-width:0}.benny-tabs{display:flex;flex-wrap:wrap;gap:4px;border-bottom:1px solid #dce3eb;padding:8px 8px 0}.benny-tabs button{border:0;background:none;padding:8px 12px;border-bottom:3px solid transparent;cursor:pointer;font-weight:600;color:#465e6d}.benny-tabs button.active{color:#044474;border-bottom-color:#a2dc2e}.benny-tab-body{padding:14px;overflow:auto;flex:1}.benny-guide{width:100%;height:70vh;border:0}.benny-guide-text{white-space:pre-wrap;font-family:inherit;font-size:13px}.benny-lines{list-style:none;padding:0;margin:0;font-size:13px}.benny-lines li{margin:6px 0}.benny-lines li.benny{color:#465e6d}.benny-feedback h3 small{font-weight:400;color:#465e6d;font-size:12px;margin-left:6px}.benny-feedback h4{margin:0 0 4px;display:flex;justify-content:space-between}.benny-recap{background:#f2f7fb;border-left:3px solid #1ca4cc;padding:8px 10px;border-radius:6px}.benny-history{width:100%;border-collapse:collapse;font-size:13px}.benny-history th,.benny-history td{text-align:left;padding:6px;border-bottom:1px solid #eef2f6}@media (max-width:860px){.ask-benny{grid-template-columns:1fr}.benny-card{position:static}.benny-guide{height:60vh}}.benny-mode{border:0;padding:0;margin:0;width:100%;text-align:left;display:flex;flex-direction:column;gap:4px;font-size:13px}.benny-mode legend{font-size:12px;margin-bottom:4px}.held-review-toggle{background:none;border:none;padding:0 4px;color:var(--pb-blue);font-size:.85em;text-decoration:underline;cursor:pointer;align-self:end}.held-review-toggle[aria-pressed=true]{font-weight:600}